Refund Policy
ECURepaired
At ECURepaired, we are committed to providing high-quality ECU repair and testing services. Customer satisfaction is our priority, and we aim to ensure transparency in our policies. Please read our refund policy carefully:
1. Non-Refundable Services
Due to the nature of our work, the following services are non-refundable:
Diagnostic and testing fees
Labour costs associated with inspection or attempted repair
Shipping and handling charges
ECUs that have been tampered with, water-damaged, or previously repaired elsewhere (unless otherwise agreed)
2. Refund Eligibility
Refunds may be issued under the following conditions:
We are unable to repair your ECU and no replacement is available.
You cancel your order before we begin the repair process (typically within 24 hours of placing the order).
A repaired ECU is returned within 14 days of receipt, unused and in its original condition, with prior authorization.
3. Return Shipping & Restocking
If a refund is approved for a returned item, a restocking fee of 15% may apply.
The customer is responsible for return shipping unless the return is due to an error on our part.
4. Warranty-Related Issues
If a repaired ECU fails within the warranty period (as per our warranty policy), we will:
Offer a free re-repair, OR
Provide a replacement if available, OR
Issue a refund only if re-repair and replacement are not possible.
5. How to Request a Refund
To request a refund, please contact our support team at support@ecurepaired.com with the following:
We aim to process all refund requests within 5-7 business days.
